earph Casino
Privacy Policy

1. Introduction

earph Casino ("earph", "we", "us", "our") takes the privacy and security of personal data seriously. This Privacy Policy describes how earph collects, uses, stores, shares, and protects the personal information of registered players and visitors ("you", "your", "the Player") who access earph.cam from the Philippines or elsewhere.

This policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC). It should be read together with earph's Terms & Conditions, which govern your use of the platform as a whole.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, the data controller responsible for personal data collected via earph.cam is earph Casino, operating in the Philippines. earph has designated a Data Protection Officer (DPO) to oversee compliance with this policy and applicable Philippine data privacy regulations.

Contact details for the earph Data Protection Officer are provided in Section 14 of this policy. Players may contact the DPO at any time to exercise their data privacy rights or raise concerns about how their personal data is handled.

3. Personal Data We Collect

earph collects personal data that is necessary to operate the platform, verify player identity, process financial transactions, comply with Philippine regulatory obligations, and provide a personalised gaming experience. The categories of personal data earph may collect include:

earph does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming assessments under applicable regulations, in which case separate consent will be obtained.

4. How We Collect Your Data

earph collects personal data through the following means:

• Direct registration: Information you provide when creating your earph account, completing KYC verification, or contacting support.
• Platform activity: Data generated automatically when you use earph — including gameplay logs, session data, and transaction records.
• Payment providers: Transaction data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors when you make deposits or withdrawals.
• Cookies and analytics: Technical data collected via cookies, web beacons, and similar technologies as described in Section 7 of this policy.
• Third-party KYC services: Identity verification data received from accredited Philippine KYC and anti-money laundering (AML) service providers.
• Publicly available sources: Information sourced from government databases or public records to verify identity or detect fraud, where permitted by Philippine law.

5. Purpose & Legal Basis for Processing

earph processes personal data only where a lawful basis exists under the Data Privacy Act of 2012. The primary bases are:

• Contract performance: Processing necessary to open and maintain your earph account, process deposits and withdrawals, and deliver the services you have requested.
• Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering (AML) obligations, tax reporting requirements, and orders of competent Philippine authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of earph's services — where these interests are not overridden by your fundamental privacy rights.
• Consent: Where earph sends optional promotional communications by email or SMS, this is done only with your prior consent, which you may withdraw at any time through your account settings.

6. Sharing Your Personal Data

earph does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers — to process your deposits and withdrawals.
• KYC and AML providers: Accredited identity verification and anti-money laundering service providers engaged to fulfil earph's compliance obligations.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other competent Philippine government bodies, where earph is legally required to disclose information.
• Law enforcement: Philippine law enforcement agencies, where earph receives a lawful order or is legally compelled to disclose information in connection with a criminal investigation.
• Service providers: Technology, hosting, customer support, and analytics partners who process data on earph's behalf under strict confidentiality and data processing agreements.
• Corporate transactions: In the event of a merger, acquisition, or sale of earph's business assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom earph shares personal data are required to handle it in accordance with applicable Philippine data privacy laws and earph's data processing standards.

7. Cookies & Tracking Technologies

earph uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security, and analyse site performance. The types of cookies earph uses are:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without impairing earph's core services, including login sessions and account security.
• Functional cookies: Remember your preferences, language settings, and display configurations to personalise your earph experience.
• Analytics cookies: Help earph understand how players use the platform — which games are popular, where navigation difficulties occur, and how performance can be improved. Data is aggregated and anonymised where possible.
• Security cookies: Detect unusual or suspicious login behaviour, protect against session hijacking, and support fraud prevention systems.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing your earph account or using key platform features.

8. Data Retention

earph retains personal data for no longer than is necessary for the purpose for which it was collected, subject to the minimum retention periods required by Philippine law. The general retention periods earph applies are:

• Account and identity data: Retained for the duration of your active earph account plus five (5) years following account closure, as required for AML and gaming regulatory compliance.
• Transaction and financial records: Retained for ten (10) years from the date of the transaction in accordance with Philippine AML and tax obligations.
• Gameplay and session data: Retained for five (5) years to support dispute resolution, responsible gaming monitoring, and regulatory reporting.
• Support and communications data: Retained for three (3) years from the date of the last communication, unless a longer period is required for ongoing dispute or legal proceedings.
• Marketing consent records: Retained for the duration of your consent plus three (3) years after withdrawal of consent.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with earph's data lifecycle management procedures.

9. Security Measures

earph implements technical and organisational measures appropriate to the nature and sensitivity of the personal data it holds, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and earph's servers.
• Encryption at rest for sensitive data fields including identity documents and financial account references.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Two-factor authentication (2FA) options for player account access.
• Automated intrusion detection and anomaly monitoring on earph's infrastructure.
• Regular security assessments and penetration testing of earph's platform.
• Staff training on data handling obligations under the Data Privacy Act of 2012.

While earph applies industry-standard security practices, no online platform can guarantee absolute immunity from security incidents. Players are encouraged to use strong, unique passwords and enable 2FA on their earph account to maximise personal account security.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by earph:

To exercise any of these rights, contact earph's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". earph will acknowledge your request within five (5) Philippine business days.

11. Minors & Age Policy

earph's services are strictly intended for individuals aged 21 years and over, consistent with PAGCOR regulations governing online gambling in the Philippines. earph does not knowingly collect personal data from persons under 21 years of age.

If earph discovers that personal data has been collected from a person under 21, the account will be closed immediately, all funds will be handled in accordance with Philippine regulatory requirements, and the relevant personal data will be securely deleted. If you believe a minor has created an earph account, please contact support immediately at [email protected].

12. Cross-Border Data Transfers

In limited circumstances, earph may transfer personal data to service providers or technology partners located outside the Philippines — for example, cloud infrastructure providers or international payment networks such as Visa and Mastercard. Where such transfers occur, earph ensures that:

• The recipient country provides an adequate level of data protection, or
• Appropriate safeguards — such as contractual data processing clauses — are in place to protect your personal data in accordance with the Data Privacy Act of 2012, or
• The transfer is necessary for the performance of a contract between you and earph (e.g., processing an international card payment).

earph does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing appropriate contractual or technical safeguards consistent with NPC guidelines.

13. Changes to This Privacy Policy

earph reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, platform features, or Philippine legal requirements. When material changes are made, earph will notify registered players via email to their registered address or via a notice displayed on earph.cam at login.

The "Last updated" date at the top of this page will reflect the date the most recent version took effect. Your continued use of earph's platform following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should cease using the platform and request account closure.

14. Contact the Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by earph, please contact earph's designated Data Protection Officer:

• Email: [email protected] (subject: "Data Privacy Request")
• Live Chat: Available on earph.cam, 8 AM – midnight PHT daily
• Response time: earph acknowledges data privacy requests within five (5) Philippine business days and provides a substantive response within fifteen (15) Philippine business days.

If you remain unsatisfied with earph's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) — the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.